Consumer support using an AI powered solution
We are working on an AI powered solution for consumer support during cashback actions and promotions. On the one hand we aim to provide consumers with the best support possible. And on the other hand our software verifies that the documents and information that they upload is correct and legitimate.
We developed an easy to use upload process that performs validation checks on the fly. These checks are based on machine learning and optical character recognition (OCR). Consumers get instant feedback on their input so that they are sure that they delivered all the required information. The back office gets high quality inputs from our upload process, reducing handling time and costs. Additionally, checks are done on the documents and other relevant data to flag possible fraud.
See our Vision supported truck docking assistant project for another example of AI in existing business processes.